At Scentessence & Alchemy Apothecary Co., we pride ourselves on delivering your luxury experience with care and precision. Each order is hand-packed with intention to ensure your products arrive beautifully and safely.

Processing Times

• Orders are typically processed within 2–4 business days.
• During peak seasons, sales, or new collection launches, processing times may be slightly longer.
• You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (U.S.)

• Standard shipping: 3–7 business days
• Expedited shipping: 2–3 business days (available at checkout)
• All shipping costs are calculated at checkout based on weight, size, and destination.

International Shipping

• We proudly ship worldwide.
• Delivery times vary by location but generally take 7–21 business days.
• International orders may be subject to customs fees, taxes, or duties imposed by your country. These charges are the responsibility of the customer.

Tracking Your Order

Once shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Lost or Delayed Packages

• Scentessence & Alchemy is not responsible for lost or stolen packages once marked “delivered” by the carrier.
• If your package is delayed, please contact the carrier directly for the most up-to-date information.
• For assistance, our customer service team will gladly help with carrier claims whenever possible.

Pre-Orders & Special Releases

Some collections and seasonal exclusives may be offered as pre-orders. Shipping dates will be clearly stated on the product page. Orders containing pre-order items will ship once all items are available.

Our Commitment

We believe receiving your order should be as memorable as the products themselves. Each package is carefully prepared with our signature attention to detail, reflecting the luxury of Scentessence & Alchemy Apothecary Co.

For questions about shipping, please contact us at support@scentessencealchemy.com.