FAQs
Frequently Asked Questions
We are not just a candle and fragrance company — we are a luxury fragrance house. Every product is crafted with perfume-grade oils, premium materials, and intentional design. Our scents are built in layers (top, middle, and base notes) like fine perfume, ensuring a longer-lasting and more immersive experience.
Yes. We use clean-burning wax blends, phthalate-free oils, and skin-safe ingredients in all of our products. Every item is tested for safety, performance, and luxury quality before it reaches you.
Our candles are formulated for both a luxurious cold throw (unlit) and a powerful hot throw (lit) to ensure your space fills beautifully with fragrance. Our perfumes and body oils are designed to last, with high-concentration formulas that stay with you throughout the day.
We recommend starting with our Scent Quiz — a guided experience to help you discover the perfect fragrance based on your personality, mood, and lifestyle. You can also explore our collections, which are grouped by theme (e.g., gourmand, masculine, floral, sensual, spiritual).
Yes. With our Candle of the Month Subscription, you’ll receive a curated luxury candle each month, delivered right to your door. This allows you to experience new collections and exclusive seasonal scents.
Absolutely. Our candles, perfumes, and body care products make the perfect gift. Each order is beautifully packaged in luxury-inspired design, and we also offer personalized notes upon request.
Yes. We proudly ship worldwide. Shipping costs and times vary based on your location and will be calculated at checkout.
Processing typically takes 2–4 business days. Shipping within the U.S. averages 3–7 business days, while international orders may take longer depending on customs and postal services.
Due to the nature of our products, we cannot accept returns of used candles, perfumes, or body care items. However, if your item arrives damaged or defective, please contact us within 7 days of delivery for a replacement or store credit.
You can reach us anytime at support@scentessencealchemy.com or via the Contact Us page on our website. Our team is here to ensure your experience is as luxurious as your fragrance.